Contact a member of our team with any questions that cannot be found in our help centre.

loop + twist

Have a question or want to speak with a member of our team. You can explore our most common FAQs here or contact us for something else.

Loop + Twist | Customer Help Centre

If you've signed up for our newsletter to receive discounts, but haven't received a discount code in your inbox, please check your Junk folder as our emails can sometimes end up there. Regardless, you can apply the code "signmeup" to get 100 off on y

If you&apos;ve signed up for our newsletter to receive discounts, but haven&apos;t received a discount code in your inbox, please check your Junk folder as our emails can sometimes end up there. Regardless, you can apply the code &quot;signmeup&quot; to get 100 off on your first order. If you require additional assistance, do not hesitate to contact us.

How do I apply the discount for signing up for the newsletter?

Certainly! We offer customisation services to meet your specific requirements. Please note that there is a minimum order quantity of 6 chairs for custom orders, and the production lead time typically ranges from 6 to 8 weeks.

Certainly! We offer customisation services to meet your specific requirements. Please note that there is a minimum order quantity of 6 chairs for custom orders, and the production lead time typically ranges from 6 to 8 weeks.

Can I customise the furniture by selecting my preferred fabric options?

At the moment, we exclusively offer shipping to addresses within the UK. However, we are more than happy to accommodate customers who wish to ship internationally by obtaining shipping quotes from third party shipping partners.

At the moment, we exclusively offer shipping to addresses within the UK. However, we are more than happy to accommodate customers who wish to ship internationally by obtaining shipping quotes from third party shipping partners.

Do you provide shipping services for orders outside of the United Kingdom?

Certainly! All of our furniture is manufactured in small batches by highly skilled professionals. By adopting this approach, we maintain the quality and value of our products, as we refrain from mass production. We primarily use sustainable Beechwood

Certainly! All of our furniture is manufactured in small batches by highly skilled professionals. By adopting this approach, we maintain the quality and value of our products, as we refrain from mass production. We primarily use sustainable Beechwood, unless otherwise specified in the product specifications. It&apos;s worth noting that all of the wood we use is SFC certified, ensuring its sustainability and aligning with our commitment to consistently offering exceptional products.

Are your furniture pieces handmade, and what type of wood do you use?

To check stock availability and dispatch times for larger orders, such as 10 dining chairs, add the items to your basket, and the dispatch times according to the quantity will be automatically calculated for you. Feel free to reach out if you need an

To check stock availability and dispatch times for larger orders, such as 10 dining chairs, add the items to your basket, and the dispatch times according to the quantity will be automatically calculated for you. Feel free to reach out if you need any further assistance.

How can I check stock availability and dispatch times for large orders?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

We&#x2019;re sorry your item(s) have damage!Some items break during shipment. We&#x2019;ll do our best to help.Please email our team with an image of your damaged item for further assistance.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!

What do I do if my item(s) arrives damaged?

All of our wood and fabric samples are available to purchase through the samples section on the website.

All of our wood and fabric samples are available to purchase through the samples section on the website.

Is it possible to request samples of the materials used in your furniture?

If you've received a product with a defect, such as a protruding sharp pin or nail, please send us clear images of the issue so we can assist you further. Your satisfaction and safety are important to us, and we want to address any concerns promptly.

If you&apos;ve received a product with a defect, such as a protruding sharp pin or nail, please send us clear images of the issue so we can assist you further. Your satisfaction and safety are important to us, and we want to address any concerns promptly.

What should I do if a product I received has a defect?

If you receive an incorrect item, we apologize for the inconvenience. However, according to our terms and conditions, we cannot accept a return unless the items are in their original packaging and in an unused condition. Please ensure you keep all or

If you receive an incorrect item, we apologize for the inconvenience. However, according to our terms and conditions, we cannot accept a return unless the items are in their original packaging and in an unused condition. Please ensure you keep all original packaging should you need to return an item, as our delivery partners will not collect or handle returns without it.

What is the return policy if I received the wrong items?

While we primarily operate online and do not have a physical showroom, we do offer a convenient 14-day return policy. This allows you to make a well-informed decision about your purchase and ensures your satisfaction with our furniture.

While we primarily operate online and do not have a physical showroom, we do offer a convenient 14-day return policy. This allows you to make a well-informed decision about your purchase and ensures your satisfaction with our furniture.

Does your company have a physical showroom where I can personally view your furniture collection?

If your delivery has been placed on hold or there's a delay you will hear from us once we've resolved the internal issue. We may need to pause deliveries to perform a stock count and resolve any SKU issues. You can expect operations to resume by the

If your delivery has been placed on hold or there&apos;s a delay you will hear from us once we&apos;ve resolved the internal issue. We may need to pause deliveries to perform a stock count and resolve any SKU issues. You can expect operations to resume by the end of the day, and we&apos;ll let you know when to book your delivery slot again.

How can I get updates on a delayed delivery?

If you receive an incorrect item, we apologise for the inconvenience. However, according to our terms and conditions, we cannot accept a return unless the items are in their original packaging and in an unused condition. Please ensure you keep all or

If you receive an incorrect item, we apologise for the inconvenience. However, according to our terms and conditions, we cannot accept a return unless the items are in their original packaging and in an unused condition. Please ensure you keep all original packaging should you need to return an item, as our delivery partners will not collect or handle returns without it.

After placing your order, if you are waiting for an update, our system will automatically send you an SMS once the stock arrives at our warehouse. This message will confirm the delivery date and time. If you haven't received such a message, please co

After placing your order, if you are waiting for an update, our system will automatically send you an SMS once the stock arrives at our warehouse. This message will confirm the delivery date and time. If you haven&apos;t received such a message, please contact us for detailed information about your specific order lead time and expected delivery date.

What happens if I have not received updates on my order?

The lead time for your order delivery starts from the day your order confirmation was sent. For accurate delivery timescales, refer to this confirmation. If there are any changes to the expected delivery dates, we will communicate with you promptly.

The lead time for your order delivery starts from the day your order confirmation was sent. For accurate delivery timescales, refer to this confirmation. If there are any changes to the expected delivery dates, we will communicate with you promptly.

How can I check the lead time for my order delivery?

If you're experiencing issues with a discount code such as 'Percentage off' or '100 off,' please ensure you're using the most recent codes provided by our promotions. If a particular promotion has expired, we may offer alternative discounts. In some

If you&apos;re experiencing issues with a discount code such as &apos;Percentage off&apos; or &apos;100 off,&apos; please ensure you&apos;re using the most recent codes provided by our promotions. If a particular promotion has expired, we may offer alternative discounts. In some cases, discount codes may have a minimum spend requirement or be applicable for a larger total amount. Contact us with any discrepancies, and we&apos;ll be happy to guide you through the process or offer an alternative solution.

How can I apply a discount code to my purchase?

We offer a discount to our trade customers on items ordered through our website. While we do not typically lend items for display, we are open to discussing an additional discount on an item, such as the beautiful Marenco sofa, that you wish to featu

We offer a discount to our trade customers on items ordered through our website. While we do not typically lend items for display, we are open to discussing an additional discount on an item, such as the beautiful Marenco sofa, that you wish to feature in a concept store or for a specific event. Please reach out to us to discuss the details further.