Contact a member of our team with any questions that cannot be found in our help centre.

loop + twist

Stock availability and delivery timelines depend on whether the product is&#xA0;in stock or&#xA0;made to order.<h3 dir="ltr" id="in-stock-items">In-Stock Items</h3>For products currently in stock, delivery within the&#xA0;UK mainland&#xA0;typically takes&#xA0;up to 10 days.You can check availability by adding items to your basket on our website:&#xA0;<a href="http://www.loopandtwist.com" style="text-decoration:none;" target="_blank" rel="noopener noreferrer">www.loopandtwist.com</a>The estimated dispatch timeframe will update automatically based on the quantity selected. <hr> <h3 dir="ltr" id="made-to-order-items">Made-to-Order Items</h3>Most of our pieces are&#xA0;made to order, with a typical lead time of&#xA0;6&#x2013;8 weeks for delivery.For customised pieces (such as bespoke upholstery or wood finishes), the following minimum quantities apply:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Chairs:&#xA0;minimum order of 6 per item</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Bar stools / counter stools:&#xA0;minimum order of 3 per item</li></ul> <hr> <h3 dir="ltr" id="large-or-project-orders">Large or Project Orders</h3>If you are planning a larger order or project, please contact: <a href="mailto:info@loopandtwist.co.uk">info@loopandtwist.co.uk</a>Our team will be happy to confirm:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Availability</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Lead times</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">A tailored quotation</li></ul>

Stock availability and delivery timelines depend on whether the product is in stock or made to order. For products currently in stock, delivery within the UK mainland typically takes up to 10 days. You can check availability by adding items to your b

How can I check stock availability and dispatch times for large orders?

Does your company have a physical showroom where I can personally view your furniture collection?

Is it possible to request samples of the materials used in your furniture?

How do I track my order?

Do you provide shipping services for orders outside of the United Kingdom?

What is the return policy if I received the wrong items?

Can I customise the furniture by selecting my preferred fabric options?

What do I do if my item(s) arrives damaged?

Are your furniture pieces handmade, and what type of wood do you use?

What should I do if a product I received has a defect?

How can I get updates on a delayed delivery?

How do I apply the discount for signing up for the newsletter?

What happens if I have not received updates on my order?

How can I check the lead time for my order delivery?

How can I apply a discount code to my purchase?

Do you offer wholesale pricing or sale or return basis for your products?

Can I cancel or change my order after placing it?

Do your products require assembly?

What payment methods do you accept?

Do you deliver to Northern Ireland, the Scottish Highlands, or the Channel Islands?

Can you notify me when an out-of-stock item is back in stock?

In-Stock Items

Made-to-Order Items

Large or Project Orders

How can I check stock availability and dispatch times for large orders?Updated 18 days ago

In-Stock Items

Made-to-Order Items

Large or Project Orders