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Does your company have a physical showroom where I can personally view your furniture collection?
While Loop + Twist operates primarily online to provide a seamless and accessible shopping experience, a selection of our pieces can be viewed in person at the Design Centre, Chelsea Harbour in London. Our collection is showcased in collaboration wit
Is it possible to request samples of the materials used in your furniture?
Yes. You can explore our full range of materials and finishes by ordering sample boxes and fabric cards through our website. We charge a small fee for samples to cover preparation and dispatch. However, this cost is fully redeemable against a subsequ
How do I track my order?
Once your order has arrived at our warehouse, our logistics partner The White Van Gentlemen will automatically schedule your delivery. You will receive a confirmation via SMS and email including:. Your delivery date. A tracking link with live updates
Do you provide shipping services for orders outside of the United Kingdom?
Yes, we are pleased to offer international shipping. International deliveries are arranged on a case-by-case basis to ensure the most suitable logistics solution for your order. Shipping costs vary depending on:. Delivery destination. Order size and
What is the return policy if I received the wrong items?
If you have received an incorrect item, we sincerely apologise for the inconvenience and will resolve this as quickly as possible. Please contact us at [email protected] with:. Your order number. A photo of the item you received. Once confirmed
Can I customise the furniture by selecting my preferred fabric options?
Yes. Many of our pieces can be personalised through a curated selection of wood finishes and upholstery options, allowing you to tailor the design to suit your interior scheme. As our furniture is made to order, the following minimum quantities apply
What do I do if my item(s) arrives damaged?
We’re very sorry to hear your item has arrived damaged. Please follow the steps below so we can resolve this as quickly as possible. Please notify us within 7 days of delivery. Email us at [email protected] with:. Your order number. Clear photo
Are your furniture pieces handmade, and what type of wood do you use?
All Loop + Twist furniture is crafted in small production batches by skilled artisans, ensuring exceptional attention to detail and consistency. Our furniture is produced using sustainably sourced, FSC-certified beechwood as standard, unless otherwis
What should I do if a product I received has a defect?
If you believe your product has a manufacturing defect, please contact us so we can investigate and resolve the issue promptly. Email [email protected] within 7 days of delivery. Please include:. Your order number. Clear photos or videos of the
How can I get updates on a delayed delivery?
We understand that delays can be frustrating and aim to keep you informed throughout the process. Delays can occasionally occur either during production or during delivery, and updates may differ depending on the stage of your order. As most of our p
How do I apply the discount for signing up for the newsletter?
Thank you for signing up to the Loop + Twist newsletter. As a welcome gift, you will receive a £100 discount on your first order, with a minimum spend of £1,000. Your discount code will be emailed to you automatically. Add your chosen items to your b
How can I check stock availability and dispatch times for large orders?
Stock availability and delivery timelines depend on whether the product is in stock or made to order. For products currently in stock, delivery within the UK mainland typically takes up to 10 days. You can check availability by adding items to your b
What happens if I have not received updates on my order?
If you have not received updates regarding your order, our team will be happy to assist. For made-to-order items, production typically takes 6–8 weeks, and delivery updates are usually provided once your order arrives at our warehouse. At that stage,
How can I check the lead time for my order delivery?
Lead times at Loop + Twist depend on whether the item is in stock or made to order. If the item is currently in stock, delivery within the UK mainland typically takes up to 10 days. Most of our furniture is produced to order. If you are selecting a c
How can I apply a discount code to my purchase?
Applying a discount code to your Loop + Twist order is simple. During checkout at www.loopandtwist.com, you will see a field labelled “Discount code”. Enter your code and click Apply, the discount will immediately be reflected in your order total. If
Do you offer wholesale pricing or sale or return basis for your products?
Yes. We offer trade pricing for interior designers, hospitality businesses, developers, and commercial clients through our Trade Account Programme. To apply, complete the trade application form on our website: https://loopandtwist.com/pages/trade-acc
Can I cancel or change my order after placing it?
Can I cancel or change my order after placing it?. We understand that plans can change. Please review your order carefully before finalising it, as we are unable to cancel orders once they have been processed. In-Stock Orders. If you need to cancel a
Do your products require assembly?
Most Loop + Twist furniture arrives fully assembled or with only minimal assembly required. Where assembly is needed, our logistics partners will take care of it for you, so you don't need to worry about a thing.
What payment methods do you accept?
All orders are placed and paid for through our online store at www.loopandtwist.com. We accept the following payment methods at checkout:. Trade Orders. For trade orders, we also accept payment by BACS bank transfer. If you have any payment-related q
Do you deliver to Northern Ireland, the Scottish Highlands, or the Channel Islands?
Yes, we deliver to Northern Ireland, the Scottish Highlands, and the Channel Islands, although delivery arrangements for these areas may differ slightly from our UK mainland service. Deliveries to these regions may:. To confirm delivery options and t
Can you notify me when an out-of-stock item is back in stock?
All Loop + Twist products are made-to-order, coming with our typical 6–8 week lead time, so availability is not usually an issue. On the rare occasion that a sample item is out of stock, we are happy to notify you when it becomes available again. Sim