If you've signed up for our newsletter to receive discounts, but haven't received a discount code in your inbox, please check your Junk folder as our emails can sometimes end up there. Regardless, you can apply the code "signmeup" to get 100 off on y
Certainly! We offer customisation services to meet your specific requirements. Please note that there is a minimum order quantity of 6 chairs for custom orders, and the production lead time typically ranges from 6 to 8 weeks.
At the moment, we exclusively offer shipping to addresses within the UK. However, we are more than happy to accommodate customers who wish to ship internationally by obtaining shipping quotes from third party shipping partners.
Certainly! All of our furniture is manufactured in small batches by highly skilled professionals. By adopting this approach, we maintain the quality and value of our products, as we refrain from mass production. We primarily use sustainable Beechwood
To check stock availability and dispatch times for larger orders, such as 10 dining chairs, add the items to your basket, and the dispatch times according to the quantity will be automatically calculated for you. Feel free to reach out if you need an
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
All of our wood and fabric samples are available to purchase through the samples section on the website.
If you've received a product with a defect, such as a protruding sharp pin or nail, please send us clear images of the issue so we can assist you further. Your satisfaction and safety are important to us, and we want to address any concerns promptly.
If you receive an incorrect item, we apologize for the inconvenience. However, according to our terms and conditions, we cannot accept a return unless the items are in their original packaging and in an unused condition. Please ensure you keep all or
While we primarily operate online and do not have a physical showroom, we do offer a convenient 14-day return policy. This allows you to make a well-informed decision about your purchase and ensures your satisfaction with our furniture.
If your delivery has been placed on hold or there's a delay you will hear from us once we've resolved the internal issue. We may need to pause deliveries to perform a stock count and resolve any SKU issues. You can expect operations to resume by the
If you've signed up for our newsletter to receive discounts, but haven't received a discount code in your inbox, please check your Junk folder as our emails can sometimes end up there. Regardless, you can apply the code "signmeup" to get 100 off on y
If you've received a product with a defect, such as a protruding sharp pin or nail, please send us clear images of the issue so we can assist you further. Your satisfaction and safety are important to us, and we want to address any concerns promptly.
If your delivery has been placed on hold or there's a delay you will hear from us once we've resolved the internal issue. We may need to pause deliveries to perform a stock count and resolve any SKU issues. You can expect operations to resume by the
If you receive an incorrect item, we apologise for the inconvenience. However, according to our terms and conditions, we cannot accept a return unless the items are in their original packaging and in an unused condition. Please ensure you keep all or
To check stock availability and dispatch times for larger orders, such as 10 dining chairs, add the items to your basket, and the dispatch times according to the quantity will be automatically calculated for you. Feel free to reach out if you need an
After placing your order, if you are waiting for an update, our system will automatically send you an SMS once the stock arrives at our warehouse. This message will confirm the delivery date and time. If you haven't received such a message, please co
The lead time for your order delivery starts from the day your order confirmation was sent. For accurate delivery timescales, refer to this confirmation. If there are any changes to the expected delivery dates, we will communicate with you promptly.
If you're experiencing issues with a discount code such as 'Percentage off' or '100 off,' please ensure you're using the most recent codes provided by our promotions. If a particular promotion has expired, we may offer alternative discounts. In some
We offer a discount to our trade customers on items ordered through our website. While we do not typically lend items for display, we are open to discussing an additional discount on an item, such as the beautiful Marenco sofa, that you wish to featu