Contact a member of our team with any questions that cannot be found in our help centre.

loop + twist

If you have not received updates regarding your order, our team will be happy to assist.For&#xA0;made-to-order items, production typically takes&#xA0;6&#x2013;8 weeks, and delivery updates are usually provided once your order arrives at our warehouse.At that stage, our logistics partner&#xA0;The White Van Gentlemen&#xA0;will contact you via&#xA0;SMS and email&#xA0;to confirm your delivery date and provide tracking information.If you feel it has been a while since your last update, please contact us at:<a href="mailto:info@loopandtwist.co.uk">&#xA0;</a><a href="mailto:info@loopandtwist.co.uk">info@loopandtwist.co.uk</a>Include your&#xA0;order number, and our team will check the status of your order and provide the latest information.We are also working on introducing&#xA0;WhatsApp order updates, allowing you to receive real-time notifications directly to your phone.

If you have not received updates regarding your order, our team will be happy to assist. For made-to-order items, production typically takes 6–8 weeks, and delivery updates are usually provided once your order arrives at our warehouse. At that stage,

What happens if I have not received updates on my order?

Does your company have a physical showroom where I can personally view your furniture collection?

Is it possible to request samples of the materials used in your furniture?

How do I track my order?

Do you provide shipping services for orders outside of the United Kingdom?

What is the return policy if I received the wrong items?

Can I customise the furniture by selecting my preferred fabric options?

What do I do if my item(s) arrives damaged?

Are your furniture pieces handmade, and what type of wood do you use?

What should I do if a product I received has a defect?

How can I get updates on a delayed delivery?

How do I apply the discount for signing up for the newsletter?

How can I check stock availability and dispatch times for large orders?

How can I check the lead time for my order delivery?

How can I apply a discount code to my purchase?

Do you offer wholesale pricing or sale or return basis for your products?

Can I cancel or change my order after placing it?

Do your products require assembly?

What payment methods do you accept?

Do you deliver to Northern Ireland, the Scottish Highlands, or the Channel Islands?

Can you notify me when an out-of-stock item is back in stock?

What happens if I have not received updates on my order?Updated 18 days ago