Contact a member of our team with any questions that cannot be found in our help centre.

loop + twist

We&#x2019;re very sorry to hear your item has arrived damaged. Please follow the steps below so we can resolve this as quickly as possible.<h3 dir="ltr" id="step-1--report-the-issue">Step 1 &#x2013; Report the issue</h3>Please notify us within 7 days of delivery.<h3 dir="ltr" id="step-2--send-supporting-information">Step 2 &#x2013; Send supporting information</h3>Email us at <a href="mailto:info@loopandtwist.co.uk" id="isPasted">info@loopandtwist.co.uk</a>&#xA0;with:<ul><li dir="ltr" style="text-decoration: none; font-size: 16px;">Your order number</li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Clear photos or videos showing the damage</li></ul><h3 dir="ltr" id="step-3--review-and-resolution">Step 3 &#x2013; Review and resolution</h3>Our team will assess the issue and may review delivery records with our logistics partner to determine where the damage occurred.If a return or replacement is required, we will arrange a collection through our logistics partner. You will receive confirmation of the collection date via SMS and email.Please ensure items are securely repacked in their original packaging before collection.

We’re very sorry to hear your item has arrived damaged. Please follow the steps below so we can resolve this as quickly as possible. Please notify us within 7 days of delivery. Email us at info@loopandtwist.co.uk with:. Your order number. Clear photo

What do I do if my item(s) arrives damaged?

Does your company have a physical showroom where I can personally view your furniture collection?

Is it possible to request samples of the materials used in your furniture?

How do I track my order?

Do you provide shipping services for orders outside of the United Kingdom?

What is the return policy if I received the wrong items?

Can I customise the furniture by selecting my preferred fabric options?

Are your furniture pieces handmade, and what type of wood do you use?

What should I do if a product I received has a defect?

How can I get updates on a delayed delivery?

How do I apply the discount for signing up for the newsletter?

How can I check stock availability and dispatch times for large orders?

What happens if I have not received updates on my order?

How can I check the lead time for my order delivery?

How can I apply a discount code to my purchase?

Do you offer wholesale pricing or sale or return basis for your products?

Can I cancel or change my order after placing it?

Do your products require assembly?

What payment methods do you accept?

Do you deliver to Northern Ireland, the Scottish Highlands, or the Channel Islands?

Can you notify me when an out-of-stock item is back in stock?

Step 1 – Report the issue

Step 2 – Send supporting information

Step 3 – Review and resolution

What do I do if my item(s) arrives damaged?Updated 18 days ago

Step 1 – Report the issue

Step 2 – Send supporting information

Step 3 – Review and resolution