What should I do if a product I received has a defect?Updated 18 days ago

If you believe your product has a manufacturing defect, please contact us so we can investigate and resolve the issue promptly.

Step 1 – Report the issue

Email [email protected] within 7 days of delivery.

Step 2 – Provide supporting information

Please include:

• Your order number

• Clear photos or videos of the defect

Step 3 – Resolution

After reviewing the issue, we will provide the most appropriate solution. This may include:

• Replacement parts

• A full product replacement

• A partial refund

• A return and full refund

For structural issues such as loose legs, cracks, or protruding hardware, your case will be prioritised by our warehouse team.